Terms & Conditions

Please read these terms and conditions (“Terms”) carefully before using our website.

What’s in these Terms?

These terms tell you the rules for visitors to our website: flatfair.co.uk (the “Site”).

Who we are and how to contact us

Resolve is powered by Flatfair Ltd (“we”). We are registered in England and Wales under company number 10487576 and have our registered office at 9th Floor, 107 Cheapside, London, EC2V 6DN. Our VAT number is 262130542.

To contact us, please email support@flatfair.co.uk.

By using our Site you accept these Terms

By using our Site, you accept these Terms and agree to comply with them.

If you do not agree to these Terms, you must not use our Site.

We recommend that you print a copy of these Terms for future reference.

There are other terms that may apply to you

If you choose to register to use the Flatfair service, separate terms will apply to your use of that service.

We may make changes to these Terms

We amend these Terms from time to time. Every time you wish to use our Site, please check these terms to ensure you understand the terms that apply at that time.

Our Site is only for users in the UK

Our Site is for people residing in the United Kingdom. We do not represent that content available on our through our Sire is appropriate for use or available in other locations.

How you may use material on our Site

We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you use any part of our Site in breach of these Terms, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this Site

The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.

Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

Rules about linking to our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Site in any website that is not owned by you.

Our Site must not be framed on any other site, nor may you create a link to any part of our Site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our Site other than that set out above, please contact support@flatfair.co.uk.

Which country’s laws apply to any dispute?

If you are a consumer, please note that these Terms, their subject matter and their formation, are governed by English law. You and we both agree that the Courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these Terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the Courts of England and Wales.

Cookies

This section of our Terms explains how we use cookies and other tracking technologies on our Site. This section of our Terms is to be read alongside Flatfair’s Privacy Notice which explains how we use your personal information, and your related rights and options.

You are not obliged to accept our use of cookies. If you prefer not to accept our use of cookies, please disable them following the guidance below.

What are web cookies?

Web cookies are small files that are placed on your computer or mobile device by a website when you visit it. They contain details of your browsing history on that website and distinguish you from other users. Cookies send information back to the originating website on each subsequent visit or allow another website to recognise the cookie. Cookies are useful because they allow a website to recognise a user’s device and, for instance, remember your preferences and generally improve your online user experience. Like most websites, our Site uses cookies.

Although these Terms refer to the general term “cookie”, which is the main method used by our Site to store information, your browser’s local storage space is also used for the same purpose and we may use other tracking technologies through this Site such as web beacons. As a result, the information included in these Terms is likewise applicable to all such tracking technologies that we use.

You can find out more about cookies at All About Cookies.

Why do we use cookies?

1. To let you do things on our Site – for example, cookies enable you to log in to secure areas of the Site, fill in forms or view content. 
2. To collect anonymous statistics – the information collected by cookies enables us to improve the Site through usage figures and patterns. For example, it is really useful to see which pages of the Site – and therefore which of our services – are the most popular and how users are interacting with them. 
3. To improve your experience of our Site – for example, to prevent you having to re-enter details when you have already done so, or by ensuring that users can find what they are looking for easily. 
4. To ensure that the Site is secure – for example, to make sure that personal information that you give to us does not fall into the wrong hands. 

What cookies do we use?

The table below provides more information about the cookies we use and explains why we use them:

Website cookie acceptance

After you have considered this section of our Terms, it is your choice whether to accept our use of cookies (or some of our use of cookies). You can let us know by taking action to turn cookies off by following our guidance below.

Turning cookies off

Internet browsers normally accept cookies by default. However, most browsers let you turn off either all or third-party cookies. What you are able to do depends on which browser you are using. The functionality to do this is usually found in the options, settings or preferences menu of your browser or mobile device. Click on the links below to find out how to change your cookie settings in:

• Internet explorer
• Firefox
• Chrome
• Safari
• Opera
• iPhone and iPad
• Samsung

Please visit All About Cookies (please see section 1 for details) for further information if you use a different browser.

Alternatively, if you are happy to accept some, but not all, of our cookies, please click here

Please note that rejecting, or only accepting in part, Flatfair’s use of cookies may impair or limit your ability to use our Site.

Updating this section of the Terms

We may update the way we use cookies from time to time and consequently we may update his section of our Terms. We therefore recommend that you check these Terms regularly. We will notify you of any significant changes by way of a notice on our Site or by contacting you directly where reasonably possible.